Questions

Where does ScreamingCD deliver to?

Is this site secure?

Will the DVDs work on my DVD player?

Are your CDs copy protected?

Where is my order?

What if my item(s) get lost in the post?

What if some of the items I've ordered are missing?

Received the wrong item?

What if the item(s) are damaged when they arrive?

What if the item(s) are faulty when they arrive?

What if the item is no longer required?

What about returns?

Who pays for the postage of returned goods?

How do I cancel my order?

Are you experiencing problems using the site?

Where does ScreamingCD deliver to?

WORLDWIDE...free of charge! :)

Is this site secure?

For all those techies out there - your payment details are kept secure with 128 bit encryption. For all you non-techies - yes, entirely secure.

When you go through the checkout you''ll notice that the address starts with https://. You''ll also see the padlock symbol appear, which lets you know ours is a secure site.

Will DVDs/Blu-rays work on my DVD/Blu-ray player?

Most of the DVDs that we stock are encoded for Region 1 (NTSC). However, some DVDs are Region Free (Region 0) but are in the NTSC format. If you require information about a particular title prior to ordering, please send us an email: info@screamingcd.com 

DVDs have eight Region codes.

Blu-rays have three Region codes: A, B and C. 

Information on DVD region codes can be found here:

http://en.wikipedia.org/wiki/DVD_region_code

Information on Blu-ray region codes can be found here:

http://en.wikipedia.org/wiki/Blu-ray_Disc

Are your CDs copy protected?

A few of our CDs will be copy protected - this decision is made by the record labels. We're constantly expanding our range and sourcing the best prices, and each title is treated differently. Due to this we cannot guarantee whether a title has copy protection or not.

Where is my order?

Generally speaking, all orders are shipped with 48 hours of when your order was placed (keep in mind any holidays or delays caused by bad weather etc). For example, an order placed on a Saturday would be shipped the next business day, Monday. An order placed on a Wednesday, would ship either Thursday or Friday. However, most orders do ship the next business day or even the same day.

For information regarding Delivery Times, please see information posted here:

http://screamingcd.com/CustServiceDeliveryTimes.asp

What if my order(s) go missing in the mail?

Screaming CD certainly understands the need to have customers receive their orders in a timely fashion, however unforeseen circumstances can occur resulting in late shipping times or even lost orders.

We're here to take care of you! :)

Screaming CD certainly has a policy in place for orders lost in the mail. Once thirty days from date of shipping have passed, an order can then be declared lost and a replacement order processed and shipped.

If you require further information concerning this policy, please send us an email: info@screamingcd.com 

What if some of the items I've ordered are missing?

We generally send each part of your order separately, to make sure you get everything as quickly as possible. Please don't worry if it doesn't all arrive at the same time - multiple items may arrive over the course of a couple of days.

Received the wrong item?

If you have received a wrong item, kindly contact us: info@screamingcd.com explaining the problem with your order, and we'll certainly do our best to correct the issue as best as we can.

What if the item(s) are damaged when they arrive?

If your item arrives damaged then let us know by using the form on the ''Contact Us'' page, making sure you select ''Damaged Items'' from the options - be careful to include all the information requested.

What if the item(s) are faulty when they arrive?

If your item arrives faulty then let us know by using the form on the ''Contact Us'' page, making sure you select ''Faulty Items'' from the options - be careful to include all the information requested. Please try the item on more than one player - we can then confirm the issue is definitely with the item. This will ensure the replacement service is as quick as it should be.

What if the item is no longer required?

If you decide you no longer want the item we will accept their return within 7 days, as long as the packaging is intact and there is no damage. Prior to returning please let us know by using the form on the ''Contact Us'' page, making sure you select ''Unwanted Items'' from the options - be careful to include all the information requested. If the item is still in its original envelope, you can simply cross through your address and pop it in the post. The item will be returned to the sender (us).

What about returns?

If you wish to return any of the items purchased from us, you have seven days from the day after you received the goods to send them back for a full refund with no questions asked. All we require is that the items are still in their original packaging and condition.

Before returning any items, you need to let us know by using the relevant form on the ''Contact Us'' page - be careful to include all the information requested. Any items returned without a notification code will not be refunded.
This is in line with UK distance selling regulations. Full details of your rights are available from The Office of Fair Trading

Who pays for the postage of returned goods?

If the goods are being returned due to a fault or down to an error by ScreamingCD.com , all postage costs will be covered. In all other instances you will be responsible for return postage.

How do I cancel my order?

The easiest way for you to cancel your order is by clicking on ''My Account''. In the following screen simply highlight the order and click ''Cancel this item''. If this option is not available, the item will have already been processed by our warehouse team. In this instance please follow our guidance above under ''What if the item is no longer required?''.

Are you experiencing problems using the site?

Please let us know if you are experiencing difficulties with the site. Your problems are our problems and with your help we can fix them quicker. Please provide as much information as possible. In the first instance, please let us know by using the form on the ''Contact Us'' page, making sure you select ''Site Issues'' from the options - be careful to include all the information requested. If the problem is affecting this section of the site you can e-mail us directly at siteissues@screamingcd.com providing as much information as possible including details of your browser, where in the site the problem arose, error messages, what you were doing and any other bits and pieces that may help us. Please note that this e-mail address must only be used for technical issues.